Returns and Refunds Policy 

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At eWAKA, we take pride in delivering high-quality products and services, ensuring the reliability and performance of every bike or part you purchase. As such, we do not accept returns unless the item has a manufacturing defect.

 

In such cases, we provide a one-year warranty on electrical components and a three-year warranty on the frame.

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To ensure a smooth warranty process, kindly retain your proof of purchase and report any defects as soon as possible. Our team will assess the issue and guide you through the necessary steps for repairs or replacements. Please note that our warranty does not cover damages caused by improper use, accidents, or unauthorized modifications.

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We are committed to providing excellent customer support and ensuring you have the best riding experience. If you have any questions or require assistance, feel free to reach out to our team. 

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Nairobi | +254 769 344 352

Mombasa | +254 768 840 828

Kigali | +250 794 775 296

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We appreciate your trust in us and look forward to serving you.